Frequently Asked Questions

Customer Service

If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday – Friday from 8a.m. to 8p.m. EST. Call toll-free at 1-844-342-5768. You can also email us at For questions regarding your points balance, please contact your Job Site Champion.

Thanks again for being a part of our continued success, and keep those great ideas coming to earn more points and rewards!


All returns must be authorized by customer service. Call or email us using the contact information above for return authorization. All claims for damaged or defective merchandise must be made within 10 days of receipt. Returns of non-defective merchandise must be made within 30 days and may incur a 20% restocking fee. We can only accept returns on non-defective merchandise if the item is inventoried in our warehouse. Sorry, on-demand items are not subject to return unless defective. Contact customer service for further details.

How to Order

Purchases can be made online through our secure checkout up to your milestone certificate level. Please log in using your EIN # and certificate number to redeem.

To insure your certificate is applied accordingly, we do request that all purchases be completed through this website. However, if you need assistance during the process our Customer Service team would be happy to help! Please call 1-844-342-5768.

When will I receive my order? (UPS)

Please allow 6-8 weeks for processing of your gift.

I lost my certificate number.

A valid certificate number is required to redeem. If you've lost your certificate or the certificate number is for any reason illegible, please contact Customer Service at 1-844-342-5768 and we would be happy to assist. You will need to verify your EIN #, Badge #, and job site location in order to obtain your certificate number.